• "Daniel is professional, courteous, and personable. He consistently provides quality candidates to fill our open positions."

    Jennifer Mackrous, Personnel Manager Walmart

    "Sheila has been responsive to any concerns when needed. No issues at this time."

    Kelly Roam, Principal, Montgomery County Schools

Our Leadership

Lance M. Elwood, M.Ed.

Lance Elwood has been working in the human services field since 1983.  After completing his undergraduate work at the University of Pittsburgh with a BS in psychology and his Graduate Degree from Virginia Commonwealth University, he went on to hold numerous positions with the Chesterfield County Community Services Board.  He began as a Rehabilitation Specialist in the County’s sheltered workshop program and soon became the program’s first Job Coach charged with helping the agency convert from Sheltered to supported employment.  After successfully growing the program, was promoted to supervisor, and then manager before leaving for the private sector.

After spending time as Vocational Consultant with a private rehabilitation company, he was invited to become one of Virginia’s five Regional Supported Employment Consultants under the State’s Systems Change Grant.  He went on to manage a grant Project for APSE before returning to Chesterfield County where he managed the agency’s psychosocial-rehabilitation program before moving on to assume the role of Quality Improvement Manager for the agency.

Lance is the Co-Founder of Career Support Systems, Co-founder of the Community Futures Foundation, a non-profit organization created to serve survivors of Acquired Brain Injury, and is currently the Board Chair for the growing Non-Profit, Community Brain Injury Services (CBIS).

Lance has successfully written and managed numerous grant projects and start-ups including the social enterprise, Daylight Donuts.  He remains most passionate about creating new services where they are needed and takes great pride in the fact that his company helps folks with challenges to employment to establish and meet their personal employment goals each and every day.


Joanne L. Ellis, M.Ed.

Joanne Ellis has been working in the field of disabilities services since 1983. She started in the field as a teacher and administrator working with transitioning students with special needs. From that experience she moved directly into training rehabilitation professionals, individuals with disabilities and family members on the topic of Social Security. She helped professionals and individuals understand the benefits of knowing how the system works so they could work and achieve a greater level of economic self-sufficiency. In 1993, she partnered with another colleague in the field to start their own Supported Employment Company. The initial vision behind the formation of their company was to assist individuals who were underserved in the rehab service delivery system. They started out with 2 employees serving a small geographical area to an organization of 80 employees, serving a large geographical area across the state of Virginia. Joanne’s passion for this work has been fueled over the years by seeing the direct correlation between providing the right types of supports to individuals so they can achieve their vocational goals, increase their self-sufficiency and improve their quality of life.


Denise Callahan

Denise Callahan brings a diverse background in healthcare and in advocating for people with disabilities. With a B.S. in Health Information Management, she worked for an Acute Care Health System in Florida as the Director of Medical Records and Quality Assurance. Transitioning into the supplier side of the business, Denise served as a Senior Support Consultant/Project Manager for Spectrum Healthcare Solutions in Florida, providing application support to hospital main frame clients and Physician Practice Management Systems. After the birth of her youngest child, who was born with a cognitive disability, she subcontracted with the State of Illinois's Department of Health and Human Services, providing coordination of early intervention services for families with children ages, birth to three. Upon moving to Virginia, she continued to advocate for people with disabilities, by serving for many years, and ultimately Chairing, the Special Education Advisory Committee for Henrico County. She has also served as a parent representative on multiple ad hoc committees for the Virginia Department of Education and Virginia Department of Health and Human Services. She and her husband actively participate in the Virginia Special Olympics at both the state and local level.

Denise's role within the organization is one of Quality Assurance Coordinator, with the specific responsibility of maintaining the Laurisonline data base and providing guidance, support and development of its use administratively and throughout the regions CSS serves.


Christopher A. Hicks

Chris worked in law enforcement for 15 years in the City of Richmond, holding various ranks and positions. He worked as an instructor for the Department of Criminal Justice and also participated in a program that assisted criminal offenders with seeking employment.

After leaving law enforcement, Chris returned to school and enrolled in a variety of courses, focusing on psychology and homeland security, at J. Sargeant Reynolds and Virginia Commonwealth University.  He was employed as a counselor with the YMCA of Greater Metro Richmond, working with at risk youth and a women's offender reentry program into society.  Before coming to Career Support Systems, Inc., Chris was the Director of the North Richmond YMCA Community Development & Outreach programs.

Prior to being promoted to Regional Manager for the Central Region at Career Support Systems, Inc., Chris worked as an Employment Consultant assisting individuals with barriers to seeking and maintaining appropriate employment. Chris's career path has given him the ability and the tools to identify the needs of those we serve and to assist them to be successful.


Monroe Spencer

Retiring after twenty-one years as a U.S. Army infantry, aviation, and operations officer, Monroe worked for eight years as an employment specialist in the Greater Richmond Metro Area serving persons with disabilities. He specialized in developing competitive employment experiences for transition-age youth for much of that time while in CSS, Inc.  In 2001, CSS, Inc. subcontracted his services to the vaACCSES Benefits Planning, Assistance, and Outreach (BPAO) Project as a disability benefits specialist. This program evolved into the Work Incentive Planning and Assistance (WIPA) Program for which Monroe was the Project Coordinator and a Community Work Incentives Coordinator (CWIC).  The WIPA program helped persons with disabilities understand and manage the impact of work on their disability benefits under the Social Security Administration's Ticket to Work and Work Incentives Improvement Act of 1999.  Now that he rejoined CSS, Inc., he's thankful for yet another opportunity to help people overcome barriers and find success in employment. Monroe's a proud graduate of Hampton University.


Stephanie Treynor Carter

I am Stephanie Carter, Regional Manager for the Blue Ridge Region of Career Support Systems, Inc. The area covered under my supervision is: Waynesboro, Staunton, Harrisonburg, Covington, Charlottesville, Lynchburg, Farmville, Lexington, Culpeper and all surrounding counties. I began my career with CSS as Employment Consultant June 2006; I worked a year as a consultant and then became Regional Manager for the area. I have 12 years experience working in the dss setting which helps with the TANF population. I have worked that employment program since the beginning of the grant in 2008. Eventually, Career Support was written into the grant to serve the individuals that participated with the Family Outreach Program/View Program.
I hold an Associates Degree in Mental Health and Human Services and a Bachelors Degree in Psychology from Mary Baldwin College.

Together we work hard to make each person self-sufficient and independent.

My heart and soul is based on serving individuals with employment barriers. Everyone has something they are good at: It is my job to find it and then market it!